Returns Policy
Returns
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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at returns@mrkvogue.com.
If your return is accepted, we’ll send you a return label along with instructions on how and where to send your package. There are NO fees for the return process. Items sent back to us without first requesting a return will not be accepted. Please note that if you are located outside of the Netherlands, shipping times may be longer than expected.
For any questions about returns, feel free to contact us at returns@mrkvogue.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please reach out.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Three-Day Cooling-Off Period for the European Union
If goods are shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without providing a reason. As noted above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at returns@mrkvogue.com.
MRKvogue
Zandlaan 14 - 8523
Ede, Gelderland,
6717LP, Netherlands